Nurse Coordinator

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeePatientCareNavigator Full time $50,000 - $75,000
Transform Patient Care

We're seeking a compassionate, detail-oriented Patient Care Navigator to guide patients through complex healthcare journeys with empathy and professionalism.

Job Summary:

This role involves serving as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Key Responsibilities:1. Patient Support & Coordination
  • Manage patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
2. Care Navigation & Education
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
3. Emotional Support & Advocacy
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
4. Process Improvement & Collaboration
  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

Requirements:

  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Nice-to-Haves:

  • Background in sales or patient onboarding
  • Familiarity with HIPAA compliance and confidentiality standards
  • Experience using Slack, Zoom, and other virtual communication tools

Benefits:

  • Remote work arrangement
  • Flexible hours that support a healthy work-life balance
  • Generous PTO policy
  • HMO coverage after 3 months
  • Direct mentorship from international industry experts
  • Access to ongoing learning and development resources
  • Global networking opportunities

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