Academic Support Liaison

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCare Full time ₱1,945,920 - ₱2,461,200
Job Title

The Student Success Care Services (SSCS) team is dedicated to supporting students and learners in achieving their goals.

As a Student Success Care Specialist, you will be the primary point of contact for students and learners, addressing general and non-technical inquiries through email support.

  • Deliver exceptional care and support to Learners and prospective Learners, fostering their success in achieving their learning goals.
  • Proactively address Learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct Learners to appropriate company resources, ensuring they have access to relevant tools, policies, and support services.
  • Assist with the general orientation of new Learners, providing guidance on company policies, processes, and available resources.

The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. Strong attention to detail, coupled with exceptional analytical and investigative skills, are essential for this role. The successful candidate will work independently in a fast-paced, high-pressure environment, managing competing demands efficiently.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently in a fast-paced environment.
  • Detail-oriented and organized.
Benefits

This role offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Others

The Student Success Care Services team is committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion.

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