Global Support Scheduling Manager

2 days ago

Quezon City, National Capital Region, Philippines beBeeResource Full time ₱500,000 - ₱700,000
Job Description

We are seeking a highly skilled Resource Coordinator to join our team. The successful candidate will be responsible for ensuring that engineers in the support department are utilized to their full capacity and addressing any issues related to scheduling and coordination of work.

The Resource Coordinator will play a key role in coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization. This will involve scheduling engineering calendars and tickets for a global support organization across several time zones, as well as coordinating with internal resources and client contacts.

In addition to these responsibilities, the Resource Coordinator will be required to evaluate, prioritize and assign IT to support requests, following up where needed to ensure completion of outstanding items. They will also be responsible for monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.

This is a remote work-from-home position, and the successful candidate will be expected to have strong communication and interpersonal skills, specifically strong customer service skills. They will also need to have strong organizational and time management skills, as well as the ability to multi-task in a fast-paced environment.

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