Current jobs related to Quality Assurance Specialist - Manila, National Capital Region - Private Advertiser

  • Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines Duru Cooperation Private Limited Full time

    Duru Cooperation Private Limited is seeking a Quality Assurance Specialist to join our team for multiple positions on ARAMCO projects across Saudi Arabia.About the Role:As a Quality Assurance Specialist, you will be responsible for ensuring the quality and compliance of our projects with ARAMCO standards and specifications. You will implement and maintain...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time

    The Quality Assurance Specialist plays a crucial role in ensuring that facilities management operations meet the required standards. This involves driving adherence to CBRE quality policy and objectives, and ensuring superior stakeholder experience.This role requires a strong understanding of quality planning, quality assurance, quality control, quality...

  • Senior Quality Assurance Specialist

    3 days ago

    Manila, National Capital Region, Philippines Rhodium 688 Builders Inc. Full time

    We are looking for a talented Senior Quality Assurance Specialist to join our team at Rhodium 688 Builders Inc.This individual will be responsible for developing and implementing quality control processes, reviewing materials and equipment, and ensuring compliance with project specifications.The ideal candidate will have a strong background in quality...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines Rising Tide Digital, Inc. Full time

    Rising Tide Digital, Inc. is seeking a Quality Assurance Specialist to join our team.**Job Overview:**The Quality Assurance Specialist will be responsible for ensuring the quality of our software applications by identifying and prioritizing defects, developing test plans, and collaborating with cross-functional teams.**Key Responsibilities:**Develop and...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at WNS Global Services, Inc.Key Responsibilities:Quality Assurance Process Management: Develop and implement quality management programs, ensuring compliance with regulatory requirements.Clinical Review: Conduct thorough reviews of cases, documenting processes and call...

  • Quality Assurance Specialist

    3 days ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Job DescriptionWe are seeking a passionate and support-focused Quality Assurance (QA) professional to join our team at PartnerHero. As a CS Quality Assurance Specialist, you will focus on reviewing customer interactions daily and assessing for critical insights and continuous improvement.A successful candidate will be able to accurately and consistently...

  • Quality Assurance Specialist

    1 day ago

    Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time

    Job Description:The Quality Assurance Specialist is responsible for ensuring the quality of services provided by CBRE GWS IFM PHILS. CORP. to its clients.The key responsibilities include managing the creation, revision, and enforcement of the Quality Management System (QMS), facilitating integration and ongoing oversight of the client's QMS, and maintaining...

  • Software Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines STRATPOINT GLOBAL OUTSOURCING INC. Full time

    Job SummaryWe are looking for a highly motivated Software Quality Assurance Specialist to join our team at STRATPOINT GLOBAL OUTSOURCING INC. As a Software Quality Assurance Specialist, you will be responsible for ensuring the quality of our applications by planning, executing, and reporting on testing activities.Your Key ResponsibilitiesDevelop and execute...

  • Quality Assurance Specialist

    3 days ago

    Manila, National Capital Region, Philippines First Balfour, Inc. Full time

    About First Balfour, Inc.\We are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality management system, you will be responsible for ensuring the highest standards of quality in our construction projects.\Job Summary:\The successful candidate will have a strong background in quality assurance and control, with a...

  • IT Quality Assurance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines MARCOPAY INC. Full time

    RESPONSIBILITIES:Develops, implements, and manages testing processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.Review and analyze user stories (US).Design and execute test cases (manual or automated), analyze results, and report bugs and errors to the development team.Perform product testing...

  • Technical Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Job Summary:The Technical Quality Assurance Specialist plays a pivotal role in developing and implementing quality assurance standards within the project at YONDU INC.This role involves writing test cases/scripts, creating and executing functional tests, tracking defects, and reporting on progress. The successful candidate will be responsible for designing...

  • Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    At Capgemini, we are dedicated to delivering end-to-end services and solutions that leverage our strengths in strategy, design, engineering, AI, cloud, and data. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our clients' software applications. Your expertise in automation testing will enable us to deliver...

  • Data Quality Assurance Specialist

    4 days ago

    Manila, National Capital Region, Philippines FactSet Full time

    We are seeking a highly skilled Data Quality Assurance Specialist to join our team at FactSet.As a Data Quality Assurance Specialist, you will be responsible for ensuring the accuracy and integrity of company's financial market information. Your primary responsibilities will include collecting, analyzing, and processing financial market data from various...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines WebFocus Solutions Inc. Full time

    **Job Overview**We are seeking a highly skilled Quality Assurance Specialist to join our team at WebFocus Solutions Inc. The ideal candidate will have extensive experience in software quality assurance, with a strong focus on ensuring product quality and meeting client needs.**Key Responsibilities:**Liaise with internal teams to identify system requirements...

  • Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines Alliance Summit Corporation Full time

    At Alliance Summit Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team.This role is responsible for ensuring the quality of tin can components through visual and dimensional inspections using appropriate measuring instruments.The ideal candidate will have a solid understanding of industry standards, customer...

  • Software Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines NTT Philippines Solutions Inc. Full time

    OverviewWe are NTT Philippines Solutions Inc., a leading provider of IT solutions. We are seeking a skilled Software Quality Assurance Specialist to join our team.

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines Linkage Foods Ventures Corporation Full time

    The Warehouse Quality Assurance Specialist is responsible for ensuring that all warehouse operations adhere to established quality standards and procedures. This role involves overseeing inbound quality inspections, monitoring warehouse processes, and implementing corrective actions to maintain product quality throughout the supply...

  • Quality Assurance Specialist Lead

    5 days ago

    Manila, National Capital Region, Philippines ENGINEERINGUK Full time

    We're seeking a Quality Assurance Specialist Lead to join our team at ENGINEERINGUK. In this role, you'll be responsible for ensuring the quality of our products and services, and providing technical quality support to assembling operations, repacking operations, customers, Brand Building and local Brand Development. You'll work closely with our quality team...

  • Quality Assurance and Compliance Specialist

    2 days ago

    Manila, National Capital Region, Philippines Linkage Foods Ventures Corporation Full time

    About the Role:This is an exciting opportunity for a skilled Quality Assurance Specialist to join our team at Linkage Foods Ventures Corporation. As a key member of our quality assurance team, you will play a critical role in ensuring the highest standards of quality in our warehouse operations. Main Responsibilities:Developing and maintaining comprehensive...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines Schwer Power Manufacturing Corporation Full time

    Company Overview:Schwer Power Manufacturing Corporation is a leading manufacturer of high-quality electrical components and assemblies. We are committed to delivering exceptional products that meet the highest standards of quality, reliability, and performance.We believe in fostering a culture of excellence and continuous improvement. Our team of experts...

Quality Assurance Specialist

2 weeks ago

Manila, National Capital Region, Philippines Private Advertiser Full time
About the Role
As a Quality Assurance Specialist at Private Advertiser, you will play a pivotal role in delivering exceptional customer service across our contact center operations. This full-time position is based in our Ortigas, Pasig City office, Metro Manila.

Our team strives to provide world-class customer experiences, and we're looking for a dedicated professional to help us achieve this goal. Your primary responsibility will be to develop and implement quality assurance processes and metrics to monitor and measure agent performance. This involves conducting regular evaluations and feedback sessions with contact center agents to identify areas for improvement.

To succeed in this role, you'll need strong analytical and problem-solving skills to interpret data and identify actionable insights. You'll also work closely with our training team to design and deliver targeted coaching and training programs. If you're passionate about providing exceptional customer experiences and have a keen eye for detail, we'd love to hear from you

Key Responsibilities:
  • Develop and implement quality assurance processes and metrics to monitor and measure agent performance.
  • Conduct regular evaluations and feedback sessions with contact center agents to identify areas for improvement.
  • Analyze call recordings and customer feedback to identify trends and opportunities for process enhancements.
  • Collaborate with the training team to design and deliver targeted coaching and training programs.
  • Maintain comprehensive quality assurance documentation and reporting.

What We're Looking For:
  • A minimum of 2 years of experience in a quality assurance or quality control role, preferably in a contact center or customer service environment.
  • Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
  • Excellent communication and interpersonal skills to provide constructive feedback and coaching to agents.
  • Proficient in call monitoring, quality evaluation, and performance management.
  • Familiarity with contact center technology and systems.