Omnichannel Retail Leadership Role

7 days ago


Taguig, National Capital Region, Philippines LUXASIA Full time

LUXASIA is committed to empowering talents to unleash their potential and build their competencies in a dynamic and inclusive work environment. As a pioneer in the beauty industry, we offer a unique opportunity for individuals to grow professionally and make a meaningful impact in the lives of millions of consumers across Asia Pacific.

We are seeking an experienced Omnichannel Retail Leadership Role to join our team and drive sales growth, improve process efficiency, and enhance customer engagement. The ideal candidate will have strong leadership skills, with experience in retail operations and a proven track record of delivering results in a fast-paced environment.

Key responsibilities include:

  1. Developing and executing go-to-market strategies to drive sales growth and improve retail operations;
  2. Leading cross-functional teams to implement process improvements and optimize workflow efficiencies;
  3. Collaborating with brand teams to execute monthly animations and events that drive sales and enhance customer engagement;
  4. Ensuring stock management is optimized, with healthy stock levels, accurate inventory visibility, and efficient stock take audits;
  5. Mentoring Customer Engagement Officers (CEOs) to ensure they are well-groomed, trained on retail operations systems, and equipped to deliver exceptional customer experiences;
  6. Fostering a culture of visual merchandising excellence, ensuring brand planograms are followed, and displays are organized and visually appealing;
  7. Driving customer relationship management efforts to achieve CRM KPIs and provide excellent customer experiences;
  8. Implementing and enforcing processes and tools to maintain integrity and accuracy of sales data;
  9. Coordinating with regional retail operations on the roll-out and audit of Retail Excellence framework.

Applicants should possess:

  • A degree in Marketing or a related field;
  • 4-5 years of work experience, with at least 1-2 years of leadership/supervisory experience;
  • Strong leadership skills, a winning attitude, and excellent oral and written communication skills in English;
  • Excellent interpersonal skills, with the ability to work effectively with different levels of personality;
  • Proficiency in Excel, Word, and PPT (MS Office applications);
  • Process-oriented, analytical, and comprehension skills, with a strong understanding of project management and technology literacy.


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