Quality and Customer Service Lead
2 days ago
We are seeking a Quality and Customer Service Lead to join our team at Wipro. As a member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.
About the Role:In this position, you will be responsible for monitoring agents for compliance with established processes, policies, and guidelines. You will work closely with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
You will analyze information and utilize it to build recommendations to reduce errors and improve process performance. Your responsibilities will include creating and maintaining tracking reports in relation to performance, as well as monitoring site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, and Staff Utilization.
Key Responsibilities:- Monitor agents for compliance with established processes, policies, and guidelines.
- Analyze information to build recommendations to reduce errors and improve process performance.
- Create and maintain tracking reports in relation to performance.
- Monitor site performance against key business metrics.
- Proven experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Self-motivated and results-driven.
-
Customer Service Excellence Lead
7 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeOverview:BEST CAREERS AND OPPORTUNITIES is committed to delivering exceptional customer service and excellence in technology solutions and products. As a Customer Service Excellence Lead, you will play a vital role in achieving this goal.Key Responsibilities:Develop and lead high-performing teams to achieve service delivery excellence;Maintain strong...
-
Quality Assurance Lead
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled Quality Assurance Lead to drive quality initiatives for our clients. As a key member of our team, you will be responsible for driving process excellence and ensuring that our services meet the highest standards.About the RoleThe ideal candidate will have a strong background in quality...
-
Customer Service Team Leader
1 day ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeAbout the RoleThe Customer Service Team Leader is responsible for driving team performance and identifying opportunities for improvement. This includes coaching agents to achieve high-quality customer service standards and ensuring the team meets performance targets.- Lead and motivate direct reports to achieve business objectives.- Monitor and analyze team...
-
Customer Service Shift Lead
6 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a seasoned Contact Center Team Supervisor to lead our team of customer service representatives.The successful candidate will have a proven track record of success in contact center management, with experience in banking operations and customer service.Key responsibilities include:Managing a team of 20 representativesEnsuring compliance with...
-
Service Delivery Lead
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...
-
Customer Service Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeIn this role as Customer Service Team Lead, you will be responsible for overseeing and managing the day-to-day activities of the customer service team. This includes managing customer service operations, supervising customer service activities, and providing technical and non-technical customer support.Key Responsibilities:Manage customer service operations,...
-
Customer Service Team Lead
3 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeJob DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team at CallTek. In this role, you will be responsible for overseeing the training and development of our support staff, ensuring they have the knowledge and skills necessary to provide exceptional customer service.You will lead a team of support staff, develop training...
-
Service Delivery Lead
2 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...
-
Quality and Process Excellence Lead
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU PHILIPPINESJOB TITLE: QUALITY AND PROCESS EXCELLENCE LEADJob Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving...
-
Quality and Process Excellence Lead
2 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU PHILIPPINESJOB TITLE: QUALITY AND PROCESS EXCELLENCE LEADJob Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving...
-
Quality and Process Improvement Lead
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeBEST CAREERS AND OPPORTUNITIES is seeking an experienced Quality and Process Improvement Lead to lead our quality initiatives and process excellence efforts. The successful candidate will have a strong background in program management and change management, with excellent analytical and problem-solving skills.The role requires the ability to manage a team of...
-
Quality and Process Excellence Lead
21 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU PHILIPPINESJOB TITLE: QUALITY AND PROCESS EXCELLENCE LEADJob Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving...
-
Service Excellence Lead
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time**Job Description:** As a Service Excellence Lead, you will play a key role in driving our service delivery excellence. Your primary responsibility will be to oversee and manage service delivery by meeting all contractual/SLA commitments. Key Accountabilities:Oversee and manage service delivery by meeting all contractual/ SLA commitmentsDrive...
-
Customer Service Performance Leader
2 days ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLeadership Opportunity:BEST CAREERS AND OPPORTUNITIES invites applications for a Leadership role in our Call Center. As a Customer Service Performance Leader, you will be responsible for driving excellence in our operations and achieving exceptional customer experiences.Key Responsibilities:Oversee the day-to-day operations of the Call Center, ensuring...
-
Service Quality Specialist
3 days ago
Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full timeAre you a detail-oriented and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds?We are seeking a Service Quality Specialist to join our team at Quess Philippines Corp. As a key member of our customer service team, you will be...
-
Customer Service Trainer Lead
2 days ago
Cebu City, Central Visayas, Philippines Cognizant Full timeAbout the RoleWe are looking for a seasoned Customer Service Trainer Lead to lead our training initiatives and ensure that our staff has the necessary skills to provide exceptional customer experiences. As a key member of our team, you will design and deliver comprehensive training programs that address the evolving needs of our customers.Your expertise in...
-
Customer Support Services Lead
10 hours ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeJob OverviewWelcome to Trinity Workforce, where we strive to deliver exceptional customer experiences through innovative solutions and unparalleled service quality. As a Senior Customer Experience Manager, you will play a pivotal role in shaping our retail operations and driving business success.Your key objectives will include supervising and directing all...
-
Customer Service Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCompany OverviewNeksjob Corporation is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences to businesses and end-consumers alike. As a key player in the industry, we are committed to fostering a culture of engagement and sales excellence.Job DescriptionThe Engagement Supervisor will be responsible for...
-
Customer Service and Sales Lead
20 hours ago
Cebu City, Central Visayas, Philippines Robinsons Appliances Corp. Full timeJob Overview:We are looking for a Customer Service and Sales Lead to join our team at Robinsons Appliances Corp.About the Position:The Customer Service and Sales Lead will be responsible for ensuring that our customers receive exceptional service and support at all times.Key Responsibilities:Providing excellent customer service through active listening,...
-
Customer Quality Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines MinebeaMitsumi Philippines Full timeThe Customer Quality Engineer will serve as the primary liaison between our internal manufacturing teams and customers, ensuring clear communication regarding quality standards, product issues, and resolutions. This role will focus on addressing customer concerns, coordinating with production teams to resolve quality issues, and ensuring the timely delivery...