Workforce Management Specialist
1 week ago
We are seeking a highly skilled Workforce Management Specialist to join our team. In this role, you will be responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity, and service objectives.
Key Responsibilities:- Analyze and validate forecasted volume to ensure accurate staffing and scheduling.
- Develop queue and overhead forecasts for long and short-term planning.
- Evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity, attrition rates, and resource allocation.
- Build actual employee schedules to match forecasted work volume and post schedules in a timely fashion.
- 3-5 years' experience working in a Call Center Environment.
- 1-2 years background in Workforce Management (scheduling) preferred.
- Demonstrated high degree of business coping ability.
- Flexibility with work schedule.
- College diploma or equivalent.
- Knowledge of MS Office and Excel.
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Workforce Management Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines dnata Travel Group Full timeAbout the RoleThis is an exciting opportunity to join our dynamic Workforce Management team as a Workforce Management Specialist.As a key member of our team, you will be responsible for analyzing and optimizing intraday performance, identifying areas for improvement, and implementing solutions to enhance productivity and efficiency. You will work closely...
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On-Call Workforce Specialist
4 weeks ago
Angeles City, Central Luzon, Philippines Beepo Full timeDiscover your 100% YOU with BeepoPosition: On-Call Workforce Specialist | NDIS & Healthcare RosteringLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs An On-Call Workforce Specialist, You Are...
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Operational Workforce Manager
1 day ago
Angeles City, Central Luzon, Philippines beBee Careers Full timeJob Overview:We are seeking an experienced Operational Workforce Manager to lead our intraday operations team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proven track record in workforce management.About the Role:Manage a team of specialists responsible for real-time and intra-day activitiesOversee...
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Workforce Operations Lead
2 weeks ago
Angeles City, Central Luzon, Philippines Majorel Full timeResponsibilitiesThe Workforce Manager oversees the workforce operations, including managing a team of intraday specialists and report analysts, analyzing past volume and staffing patterns, and implementing strategies based on the forecast provided by the client.Key ResponsibilitiesManage a team of 5 – 10 intraday specialists across multiple sites.Manage a...
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Scheduling and Workforce Manager
9 hours ago
Angeles City, Central Luzon, Philippines beBee Careers Full timeWe are looking for a highly skilled Scheduling and Workforce Manager to join our team.Job Description:The Forecasting and Planning Specialist plays a crucial role in the success of our business unit. This individual analyzes and validates forecasted volume and builds staffing/scheduling plans to meet business objectives.This specialized workforce management...
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Workforce Operations Manager
1 day ago
Angeles City, Central Luzon, Philippines beBee Careers Full timeJob OverviewThe successful candidate will be responsible for overseeing the workforce management team, ensuring seamless execution of service level agreements and driving operational efficiency.Key Responsibilities:Manage a team of intraday specialists and report analysts to achieve optimal staffing levels and meet client objectives.Analyze historical data...
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Workforce Management Specialist
1 week ago
Angeles City, Central Luzon, Philippines Majorel Full timeClark | Real Time Analyst for Project DiamondMajorel Philippines Corp. is a pioneer in delivering end-to-end CX for many of the world's most respected digital-born and vertical leading brands.We have a comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages.The Real Time Analyst is a key role...
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Workforce Strategist
1 day ago
Angeles City, Central Luzon, Philippines beBee Careers Full timeJob DescriptionThe Workforce Planning role is a key position that requires analyzing historical workforce data to identify trends and patterns, assessing current workforce capabilities, and collaborating with departmental managers to forecast future staffing needs.The ideal candidate will have strong analytical skills, proficiency in workforce management...
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Clark | Workforce Manager
4 weeks ago
Angeles City, Central Luzon, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...
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Clark | Workforce Manager
2 weeks ago
Angeles City, Central Luzon, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...