Night Shift Customer Support Specialist

7 days ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Customer Support Role:

We are seeking a highly motivated and detail-oriented Night Shift Customer Support Specialist to join our team in Eastwood Libis, Quezon City. As a key member of our contact center team, you will be responsible for handling inbound customer calls and providing excellent support to our insurance clients during night shifts.

Key Responsibilities:

  • Answer incoming customer calls and respond to their inquiries in a professional and courteous manner.
  • Resolve customer complaints and issues efficiently and effectively.
  • Meet or exceed performance targets and quality standards.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • College graduate with excellent communication and interpersonal skills.
  • 1-2 years of relevant work experience in a call center environment.
  • Knowledge of MS Office applications and ability to learn new systems quickly.
  • Able to work in a fast-paced environment, including night shifts and holidays.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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