Business Solutions Analyst

1 day ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time $7,200 - $7,800
Job Opportunity

We are seeking a skilled and experienced Support Analyst to join our team. This is an exciting opportunity to work with Anaplan, a leading platform for business solutions.

The ideal candidate will have a strong ability to troubleshoot and resolve technical and functional issues in a timely manner. They should be proactive, experienced, and possess excellent communication and client engagement skills.

  • Bachelor's degree in a related field such as Business, Information Systems, or Finance.
  • Certified in Anaplan Level 2 Model Building.
  • At least 2-4 years of experience in a support role for SaaS or enterprise platforms, preferably in a managed services or client-facing environment.
  • Familiarity with IT Service Management (ITSM) practices and providing platform support in structured environments.
About the Role
  • Act as the primary point of contact for client inquiries related to Anaplan.
  • Troubleshoot and resolve both technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
What We Offer
  • Competitive compensation and performance-based bonus.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Exposure to international projects with leading global organizations.
  • A collaborative and innovation-driven work culture.

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