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Customer Advocacy Manager

1 week ago

Manila, National Capital Region, Philippines InvestEd Full time

We are looking for a Customer Advocacy Manager to spearhead initiatives that transform existing customers into influential advocates. This role demands expertise in building and nurturing digital communities, leveraging influencer marketing techniques, and creating Key Opinion Leaders (KOLs) to amplify the brand's market equity.

Key Responsibilities:
  • Market Saturation Strategy and Campaign Management
  • Identify and manage strategic partnerships that enhance market activation and community engagement.
  • Foster and amplify digital communities to cultivate a strong brand presence and build customer engagements.
  • Develop and implement programs to turn loyal customers into brand ambassadors, creating a network of advocates who drive organic growth.
  • Utilize influencer marketing techniques to support community-building efforts and elevate the brand's visibility within target markets.

Performance Analysis

  • Increased customer acquisition and retention through ambassador-led advocacy.
  • Successful execution of market saturation plans, achieving measurable growth in target location.