Multilingual Customer Service Representative
1 day ago
We are seeking highly motivated and dedicated professionals to join our team as Multilingual Customer Service Representatives.
This is an excellent opportunity for individuals who enjoy helping others, have strong communication skills, and are proficient in both English and Spanish.
The ideal candidate will be responsible for providing exceptional customer service in a fast-paced environment, managing inbound and outbound calls, and assisting customers with various inquiries and issues.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently and effectively.
- Communicate clearly and accurately across both languages.
- Assist customers with billing inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Evaluate complex issues and escalate them to the appropriate teams when necessary.
Candidate Qualifications:
- Must be 18 years or older.
- High school diploma or equivalent required.
- Strong listening and interpersonal communication skills.
- Bilingual fluency in English and Spanish (spoken and written).
- Ability to work flexible shifts, including weekends and holidays.
Preferred qualifications include previous experience in a bilingual customer service role.
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