IT Support Engineer

6 days ago


Quezon City, National Capital Region, Philippines Manulife Full time

Manulife is seeking a skilled IT Support Engineer - Network Focus to join our team. As an IT Support Engineer, you will play a critical role in providing technical assistance to users across the organization, with a focus on network-related issues.

Responsibilities

The successful candidate will be responsible for:

  • Providing technical support for network infrastructure and devices, including switches, routers, firewalls, load balancers, and access-points

  • Collaborating with Infrastructure/DevOps/Application teams to resolve issues related to network performance and security

  • Resolving incidents and performing root cause analysis to prevent future occurrences

  • Documenting and maintaining accurate records of incidents and resolutions

  • Participating in on-call rotations to ensure 24/7 coverage

This position requires excellent technical knowledge, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.



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