Transformative Operations Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeAutomation Full time $150,000 - $200,000
Service Transformation Specialist Role

The Service Transformation Specialist will be a key contributor to the company's service experience transformation.

This role involves owning specific business problems within the service journey and driving process redesign, supported by targeted automation and AI applications.

The successful candidate will have an orientation toward outcomes—faster resolution, more consistent quality, and smarter operations—not just system configuration.

Key Responsibilities:
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with stakeholders to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support the design, development, and implementation of automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
Requirements:
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst and Project Management
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

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