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Customer Support Professional

1 week ago

Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About the Job:

Eteam Workforce Private Corporation is seeking an IT Service Desk Team Member to join our team. In this role, you will be responsible for providing technical support to users via various channels.

Key Responsibilities:

  • Provide technical support to users via phone, email, and ServiceNow automated ticket systems
  • Track and monitor all incidents and requests, prioritizing tasks to meet SLAs
  • Liaise with other service management teams to ensure seamless service delivery
  • Communicate effectively with users, providing regular updates on incident status and resolution

Requirements:

  • At least 4 years of experience in IT Service Desk roles
  • Proficiency in using ServiceNow ticketing tools
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

We offer a comprehensive benefits package, including:

  • A competitive salary
  • Ongoing training and professional development opportunities
  • A dynamic and collaborative work environment
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