Content Strategist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeTechnicalDocumentation Full time $100,000 - $140,000
Job Title: Content Strategist - Technical Documentation Specialist

We are seeking a highly skilled Content Strategist - Technical Documentation Specialist to join our team. In this role, you will be responsible for creating and maintaining high-quality documentation that is easily understood by diverse audiences.


Key Responsibilities:
  • Create comprehensive documentation, including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to meet the needs of various stakeholders.
  • Collaborate with cross-functional teams to gather and define product and documentation requirements for both existing and new products, services, and implementations.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
  • Manage and maintain a Salesforce Knowledge instance across the organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities.
  • Translate complex technical information into clear, concise language that is easily understood by non-technical audiences.
  • Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication.
Required Skills and Qualifications:
  • Proven experience in technical writing, specifically in creating service, product, and client-facing documentation.
  • Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
  • Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively.
  • Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
  • Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing.
  • Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
  • Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
  • A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology.
  • Minimum of a High School Diploma; a degree in English, Communications, Technical Writing, or a related field.
  • 2+ years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation.
  • Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts.
  • Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams.

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