Senior Microsoft 365 Administrator Specialist

2 days ago

Davao City, Davao, Philippines beBeeMicrosoft Full time ₱900,000 - ₱1,200,000
Microsoft 365 Certified Administrator Job OpportunityAbout the Role

Our organization is looking for a highly skilled and customer-focused Microsoft 365 Certified Administrator to join our team. In this role, you will serve as a first line of support, working closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.

This position requires strong technical skills, excellent communication abilities, and a customer-centric mindset. As a key member of our team, you will be responsible for managing and troubleshooting Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.

Key Responsibilities
  • Customer Support & Care: Provide exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication.
  • Ticketing Management: Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring that they feel supported and valued. Seek continuous feedback to improve service quality.
Required Skills and Qualifications
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
Benefits

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Our team values collaboration, innovation, and customer satisfaction, and we strive to create a positive and supportive work environment.

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