Expert Linux Systems Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCloudSupport Full time $60,000 - $100,000

Job Role Overview:

We are seeking a Cloud Support Engineer to provide expert-level technical support to customers using our products. This role requires strong communication skills, the ability to troubleshoot complex issues, and experience with cloud computing technologies.

  • Investigate and resolve customer issues related to our products.
  • Provide technical assistance to customers via phone, ticketing system, and remote sessions.
  • Develop and maintain knowledge base articles to share expertise with customers.
  • Collaborate with colleagues to deliver exceptional customer service.

The ideal candidate will have a strong background in Linux systems, extensive customer support experience, and excellent collaboration skills.

Key Responsibilities:

In this role, you will be responsible for providing timely and effective support to customers, developing knowledge base articles, and collaborating with colleagues to achieve shared goals.

Benefits:

We offer a competitive compensation package, including a performance-driven annual bonus or commission, personal learning and development budget, annual compensation review, recognition rewards, and more.

At Canonical, we value excellence and teamwork. We expect our employees to demonstrate these values in their work and contribute to our mission of changing the world of software.

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