Learning Strategy Director

2 weeks ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Job Description

  • We are seeking a highly experienced Learning Strategy Director to develop and implement comprehensive learning strategies that drive business growth and enhance employee capabilities.

About the Role

  • As a Learning Strategy Director, you will be responsible for assessing training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
  • You will evaluate program effectiveness through assessments, surveys, and feedback, and conduct regular reviews and audits of processes, relevance of learning content, and compliance with company policies and regulatory requirements.

Key Responsibilities

  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Drive root cause analysis, develop, implement, and deliver key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.

Requirements

  • At least 8-10 years of relevant work experience.
  • At least 3-5 years working in a Training Manager/Sr. Training Manager role within a BPO industry environment.
  • Preferred experience in Insurance Domain, Customer Service/Sales Experience within BPO industry environment.


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