Online Research Facilitator

7 days ago

Rizal, Philippines beBeeInterview Full time $6,400 - $8,000
Job Overview

We are seeking a highly skilled and experienced Qualitative Interview Host to join our team. As the primary point of contact for technical platform issues, you will be responsible for providing exceptional support to both internal and external users.

The ideal candidate will have a strong working knowledge of Windows and Apple operating systems, as well as experience with internet browsers including Safari, Microsoft Edge, Chrome and Firefox. Previous experience in customer service or call centre environments is a plus.

Key Responsibilities
  • Provide technical support to users on the QualStage platform
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
Requirements

The following qualifications and skills are required:

  • Bachelor's degree or equivalent work experience preferred
  • Multilingual in at least one language (French, German, Italian, Spanish, Portuguese, Chinese)
  • Experience supporting customers with qualitative online platforms
  • Strong working knowledge of Windows and Apple operating systems and product suites
  • Previous experience in customer service or call centre environments is a plus
Additional Information

Rate: $8 - $10 USD per hour

Operating hours between 03:00 - 20:00 EST

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