Senior Compliance and Risk Management Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCompliance Full time $60,000 - $123,456

About this role:

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  • Work with our security measures to ensure customer accounts are used to their full extent and help keep our platform free of bad actors, ensuring compliance regulations at all times.
About the Job

This specialist will monitor messaging compliance in real time, provide verification of new account sign-ups and verify changes to customer's registered business information.

In this role, you will:

  • Monitor and approve live message content to identify potential fraud, spam, and phishing attempts.
  • Detect, report, and take appropriate action against fraudulent activity, including blocking suspicious accounts.
  • Serve as a senior member of our Compliance function, producing and updating business processes and acting as a key point of contact within the team.
  • Stay current on regulatory and compliance updates, sharing best practices across the Support and Compliance teams.
  • Onboard, mentor, and oversee Compliance Specialists, ensuring they meet expectations and are set up for success.
  • Develop, document, and update internal knowledge articles, training materials, and customer-facing collateral related to Compliance and Monitoring.
  • Educate customers on content guidelines and responsible messaging, collaborating closely with Support, Account Managers, and Account Executives.
  • Act as an escalation point and Subject Matter Expert for compliance-related issues raised by customers, support, or sales teams.
  • Report on SLAs, analyze performance, and implement process improvements to enhance team efficiency and message handling.
  • Meet or exceed KPIs while providing guidance and best practices for high-value or key customers.
Key Requirements
  • You have exceptional attention to detail and accuracy ensuring messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken.
  • Your eyes are on the bigger picture assessing message/account reviews holistically, considering both immediate risks and long-term impacts to the business.
  • If you see something, you say something - strong communication with team members and leaders across the organization relating to compliance/fraud/spam concerns and opportunities to improve processes and customer experience.
  • Focus is on the why - not just the what, responsible for creating Root Cause Analysis (RCA) reports for incidents of released disallowed content and accounts belonging to bad actors by outlining findings, determining preventive measures and recommending process improvements.
  • You always anticipate customer needs - recognize patterns and provide guidance and suggestions for customers to enhance their success on our platform, then hand-off to Support, Account Executives or Account Managers to partner with these customers.
  • You take ownership and lead by example – proactively identify gaps, initiate improvements, and mentor peers by sharing best practices. You're someone others naturally look to when clarity, leadership, or a steady hand is needed in complex situations.

We offer a dynamic work environment that fosters growth and development, along with competitive compensation and benefits packages. As a Senior Compliance & Monitoring Specialist, you will be part of a collaborative team that values innovation and excellence.

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