Travel Quality Assurance Lead

2 weeks ago


Cebu City, Central Visayas, Philippines The Hird - Philippines Full time

We're seeking an experienced Quality Assurance Manager to lead our travel team. As a key member of our organization, you'll drive quality excellence and implement strategies to improve customer satisfaction.

About the Role:

  • Lead and develop a high-profile travel account QA team
  • Implement quality assurance methodologies to enhance call quality & agent performance
  • Maintain collaboration with stakeholders to analyze trends & optimize processes
  • Conduct coaching sessions & performance reviews to ensure team success
  • Evaluate and enhance compliance with company standards

What You'll Bring:

  • 4-5 years of experience as a QA Manager (with travel account preferred)
  • College level education or higher
  • Strong background in QA methodologies & performance management
  • Excellent leadership, analytical, and communication skills
  • Ability to work onsite in Cebu City


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