Travel Quality Assurance Lead
2 weeks ago
We're seeking an experienced Quality Assurance Manager to lead our travel team. As a key member of our organization, you'll drive quality excellence and implement strategies to improve customer satisfaction.
About the Role:
- Lead and develop a high-profile travel account QA team
- Implement quality assurance methodologies to enhance call quality & agent performance
- Maintain collaboration with stakeholders to analyze trends & optimize processes
- Conduct coaching sessions & performance reviews to ensure team success
- Evaluate and enhance compliance with company standards
What You'll Bring:
- 4-5 years of experience as a QA Manager (with travel account preferred)
- College level education or higher
- Strong background in QA methodologies & performance management
- Excellent leadership, analytical, and communication skills
- Ability to work onsite in Cebu City
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