Fire Alarm System Expert Lead

2 days ago

Taguig, National Capital Region, Philippines beBeeFireAlarm Full time ₱15,000 - ₱20,000
Job Description:

We are seeking a seasoned Fire Alarm System Manager to oversee daily operations, ensure seamless communication with customers, and schedule service calls.

The ideal candidate will possess strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Decide whether to dispatch a technician or offer troubleshooting guidance
  • Maintain service records and ensure compliance with industry standards

Key Responsibilities:

  • Manage service department operations efficiently
  • Ensure seamless communication with customers
  • Coordinate technicians and scheduling
  • Provide timely customer support
  • Maintain accurate service records
Required Skills and Qualifications:
  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software
Benefits:

This role offers a challenging and rewarding opportunity to work in a fast-paced environment and develop your technical and leadership skills.

As a Fire Alarm System Manager, you will have the opportunity to work with a dynamic team and contribute to the success of our organization.

Others:

We are committed to providing a positive and inclusive work environment that fosters growth and development.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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