Residential Hospitality Coordinator

7 days ago


Baguio City, Cordillera, Philippines Brightvision Capital Partners, LLC Full time

Brightvision Capital Partners, LLC is a majestic all-season mountain retreat located at the heart of the Blue Ridge Mountains on 12,000 expansive acres.

Job Overview

The company offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast.

Job Description

We are seeking a dynamic Guest Service Agent to join our team, where your passion for hospitality and impeccable customer service will shine.

  • Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
  • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
  • Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
  • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.


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