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Residential Management Specialist

2 weeks ago

Cavite City, Calabarzon, Philippines Robinsons Hotels and Resorts Full time
Residential Management Specialist Job Description

We are seeking a Residential Management Specialist to join our team at Robinsons Hotels and Resorts. As a key member of our housekeeping department, you will be responsible for ensuring exceptional guest experiences and upholding the highest standards of cleanliness and hospitality.

Key Responsibilities:

  • Manage daily housekeeping operations and staff to maintain optimal efficiency and productivity.
  • Ensure immaculate cleanliness in guest rooms and public areas through regular inspections and performance metrics.
  • Train, schedule, and manage housekeeping employees to ensure seamless service delivery.
  • Conduct thorough audits to guarantee hotel standards are consistently met.
  • Manage inventory of linens, cleaning supplies, and equipment to minimize waste and optimize resources.
  • Promote health and safety compliance by implementing robust procedures and protocols.
  • Address guest requests and complaints efficiently, ensuring prompt resolution and satisfaction.
  • Collaborate closely with front office and maintenance teams to enhance overall hotel operations.
  • Prepare and analyze performance and occupancy reports to inform strategic decisions.

Essential Skills and Qualifications:

  • Leadership & Organization: Proven team management, attention to detail, and organizational skills to drive results.
  • Technical Knowledge: Strong familiarity with housekeeping procedures, safety regulations, and cleaning techniques to maintain excellence.
  • Communication & Service: Excellent interpersonal skills with a genuine guest service mindset to foster loyalty.
  • Flexibility & Adaptability: Ability to thrive in a fast-paced environment with flexible hours and adapt to changing demands.
  • Attention to detail and effective conflict resolution to address challenges.
  • Highly values integrity and professionalism.

Education & Experience Requirements:

  • Degree in Hospitality/Tourism/Management is an asset or a combination of secondary education diploma and extensive experience in housekeeping.
  • Minimum 5 years of housekeeping experience in a hospitality setting, preferably in a managerial or supervisory position.
  • Experience in managing a diverse housekeeping team with varying skill sets.