Senior Technology Operations Expert

We are seeking a seasoned Technical Operations Specialist to join our Control Room team.

This is an exciting opportunity for a highly skilled individual to play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution. The successful candidate will be responsible for conceptualizing new operational flows and guaranteeing the seamless operation of all company products.

• Key Responsibilities:
• Operational Ownership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
• Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
• Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
• Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
• Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
• Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
• Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
• Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

We are looking for an exceptional individual who brings at least 3+ years of experience in similar roles, including 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc. The ideal candidate will have a proven track record of successfully detecting root cause of incidents reported and providing analysis of the solution design on a high level.

• Required Skills and Qualifications:
• You bring a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies.
• You feel comfortable with investigating into complex SQL queries and relational databases.
• You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
• As a plus, you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools.
• You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.
• Your English is fluent, and you are able to unravel complexity in a simple and understandable manner.
• You are analytical, independent, and tech-savvy.
• You are comfortable with fast-paced environments and heavy context switching.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs, and now we are ready to push beyond.

We offer a remote-first, globally present work environment with our HQ in Berlin. Our Talent Partner (TP) and point of contact is available to answer any questions you may have.