Senior Customer Experience Representative

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $10,000 - $20,000
Job Title

We are seeking a customer service professional fluent in English. This role involves addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

Key Responsibilities
  • Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.
Requirements
  • A high school diploma or equivalent is required; a degree in Business, Finance, or IT is preferred.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is beneficial.
  • Proficiency in Zendesk and Aircall is desired.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • A background check is mandatory.
About the Role

This position offers the opportunity to join a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

  • 40670305721 - Senior Customer Experience Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Roster Full time

    Job Title: Senior Customer Experience RepresentativeLocation: RemoteWorking Hours: EST timezoneFirst 45 days: 10am - 7pm ESTAfter onboarding, 1 of the 2 agents will shift to 1pm - 10pm ESTJob Type: Full-timeCompany OverviewThis company is a direct-to-consumer fashion brand dedicated to tall men and women, offering stylish, high-quality apparel designed to...

  • Customer Experience Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,000,000

    Job Title: Customer Experience RepresentativeOverview of the RoleMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for...

  • Delivering Exceptional Customer Experiences

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱3,500 - ₱4,500

    Senior Customer Experience Representative Job DescriptionWe are seeking a highly skilled Senior Customer Experience Representative to join our team. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers.This is a dynamic and fast-paced environment that requires strong communication,...

  • Senior Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeecustomer Full time ₱324,000 - ₱608,880

    Customer Service RepresentativeWe are seeking a highly skilled and empathetic individual to provide our users with an outstanding customer experience.This is a critical role responsible for ensuring every customer feels heard and valued, and representing our brand online at all times.In the last 2 years, we've grown from $0 to multi-8-figure revenue and now...

  • Senior Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱5,500,000 - ₱8,500,000

    About Our Premium Support Team">We're seeking a Senior Support Services Representative to provide exceptional support to our clients.

  • Work-at-Home Customer Experience Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeQuality Full time $60,000 - $85,000

    Customer Service RepresentativeWe are seeking a customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients via phone, email, and chat.You will be the primary point of contact for our customers, answering their questions, resolving their issues, and providing...

  • Customer Experience Representative

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱45,000 - ₱60,000

    We are seeking a Customer Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer service, responding to and solving customer inquiries in a timely manner, documenting all pertinent information, and collaborating with account owners to ensure an excellent customer experience.Key Responsibilities:Field...

  • Experience Customer Service Representative Wanted

    1 week ago

    Manila, National Capital Region, Philippines beBeeOpportunity Full time ₱1,000,000 - ₱1,500,000

    Customer Service RepresentativeWe're seeking a motivated and experienced customer service professional to join our team as a remote representative.This is an excellent opportunity to leverage your strong communication skills and deliver exceptional service to clients from around the world.Our ideal candidate has prior experience working in a call center...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱104,000 - ₱130,878 per year

     Now Hiring: Customer Service Representative Are you a great communicator with a passion for helping others? Ready to start or grow your career in a dynamic, fast-paced environment? This could be your next big opportunityWe're on the lookout for Customer Service Representatives who will: Handle customer inquiries via phone, email, or chat Provide...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines micro1 Full time

    Job SummaryWe are seeking a detail-oriented and proactive Customer Service Representative to join our dynamic team in Metro Manila. As an integral part of our customer support department, you will be responsible for delivering exceptional service to our valued clients through effective communication and problem-solving skills.Key ResponsibilitiesRespond...