AI-Powered Technology Solutions Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeSoftwareDeveloper Full time ₱3,500 - ₱5,000
Job Overview

Elevate businesses and shape the future of work together by joining a mission to revolutionize global talent expansion. This involves connecting businesses with dedicated full-time teams, offering cost-efficient solutions with comprehensive support.

This remote position requires delivering AI-powered and high-quality technology solutions for customers and partners.

Key Requirements
  • Demonstrated experience in a systems integrator or consultancy environment.
  • Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).
  • Experience building custom Web Components for platforms like Salesforce Lightning, NetSuite, or similar.
  • Familiarity with contact centre platforms including Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect.
  • Experience with security and networking concepts including SSL/TLS certificates, Firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).
  • Familiarity with Windows Server, Linux environments, and cloud-hosted architectures.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to deliver projects in a fast-paced, customer-facing environment.
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who also thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
  • Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.
Core Responsibilities
  • Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency.
  • Translate business requirements into scalable, secure, and high-performance technical solutions.
  • Implement and support changes, enhancements, and upgrades to contact centre platforms.
  • Develop integrations between contact centre platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
  • Perform root cause analysis to ensure system reliability, security, and compliance.
  • Maintain accurate technical documentation, code repositories, and configuration records.
  • Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.
Benefits

Competitive salary, career growth and development opportunities, and the chance to work closely with a team of industry leaders who have successfully scaled BPOs in the past.

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