Team Lead Position
5 days ago
About Us
Sun Life is a global company with a passion for people, dedicated to helping clients achieve lifetime financial security and live healthier lives.
Job Description:
We are seeking an experienced Team Lead to join our Call Centre team in Taguig City. The successful candidate will be responsible for managing team performance daily, ensuring service and quality objectives are attained and maintained on a consistent basis.
Key Responsibilities:
- Manage Team Performance: Ensure the team is working efficiently and effectively to meet business objectives.
- Employee Retention: Foster a positive work environment to encourage employee retention.
- Leadership and Coaching: Provide leadership, coaching, and mentoring to employees to develop their competencies and position them for success.
- Metrics Analysis: Analyze metrics to ensure employees are taking appropriate and timely action.
- Training and Development: Ensure employees have the necessary knowledge, training, experience, tools, and technology to achieve required business results.
- Culture Champion: Foster a culture that values people and encourages participation, creativity, learning, and accountability.
- Recruitment: Responsible for employee recruitment to meet business objectives.
- Change Management: Ensure the team adopts and sustains change.
- Process Improvement: Identify opportunities for process and system improvements.
- Communication: Communicate openly with the team to ensure messages and initiatives are clearly understood.
- P4 Culture: Support and actively endorse the P4 culture (People, Partnership, Passion, and Performance) and philosophies.
- Continuous Improvement: Build and support a culture of continuous improvement, identifying improvement opportunities and ideas, supported by strong business logic.
- Interactions: Interact directly with members as required.
- Absenteeism/Vacations: Manage absenteeism/vacations as per targets and policies.
- Project Participation: Participate in projects as per business needs.
About Our Company:
Sun Life is committed to creating a supportive, flexible, and inclusive work environment where you can thrive. We believe in the power of collaboration and strive to help our Clients achieve lifetime financial security and live healthier lives.
Benefits:
We offer a range of benefits, including the opportunity to make a meaningful impact on people's lives, competitive compensation and rewards, and access to training and development opportunities.
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