Scheduling and Forecasting Analyst

Job Description: We are seeking a highly skilled Scheduling and Forecasting Specialist to join our team. This individual will play a key role in analyzing and validating forecasted volume, building staffing/scheduling plans, and ensuring that business unit plans, productivity, and service objectives are met.The ideal candidate will have 3-5 years of...

Monday, February 5, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Key ResponsibilitiesThe Scheduling and Forecasting Lead will be responsible for generating and reviewing WFM reports, including adherence, shrinkage, occupancy, and forecast accuracy metrics.The ideal candidate will provide actionable insights and recommendations to improve operational performance and stay up-to-date on industry best practices.

We're looking for a highly skilled Scheduling and Forecasting Specialist to join our team. As a Scheduling and Forecasting Specialist, you'll play a key role in analyzing and validating forecasted volume, building staffing/scheduling plans, and ensuring that business unit plans, productivity, and service objectives are met.The ideal candidate will have 3-5...

Key ResponsibilitiesAnalyze historical workforce data to identify trends and patternsAssess current workforce capabilities and skills inventoryCollaborate with departmental managers to forecast future staffing needsUtilize forecasting models and data analytics tools to predict workforce demandPartner with HR and recruitment teams to develop recruitment plans...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Main ResponsibilitiesCompare schedules from multiple sources to identify inconsistencies and implement corrective actions.Analyze scheduling data to detect patterns and root causes of discrepancies, ensuring the accuracy and consistency of related processes.Collaborate with relevant teams to correct scheduling errors and update records in a timely...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job Description SummaryThis role will ensure the delivery of effective and efficient schedules, from scheduling phase through to real time analysis. An end to end WFM role, responsible for the scheduling and real time management of team/tower assignments.Primary Responsibilities• Produce schedules for all staff in line with forecasts to meet business...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

At Majorel, we believe that our people are our greatest asset. As a Real Time Analyst, you will play a critical role in driving business results through effective workforce management.Responsibilities:The Real Time Analyst will be responsible for monitoring and reporting on agent activity and service levels in real-time. You will work closely with the...

Clark | Real Time Analyst for Project DiamondThursday, April 4, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...

Job DescriptionThe Operations Manager - Workforce Scheduling is responsible for analyzing and validating forecasted volume, building staffing/scheduling plans to incorporate business unit plans, productivity, and service objectives. This role requires a workforce management position with a strong analytical mindset to evaluate report outputs and determine...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We are seeking an Operational Forecast Specialist to join our team at Buwelo.Job DescriptionAs an Operational Forecast Specialist, you will play a critical role in analyzing the impact of volume, AHT, and shrinkage on staffing requirements. Your primary objective will be to maintain operational forecast variance to plan and advise on staffing needs and...

Job Description:We are seeking an Organizational Performance Analyst to join our team at RLI Furniture. The successful candidate will have a strong understanding of financial planning and analysis, with experience in budgeting, forecasting, and scenario planning.You will work closely with our leadership team to develop a comprehensive financial plan, which...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Contact Center Operations StrategyThe Campaign Operations Manager plays a critical role in developing and executing operational strategies that drive efficiency and effectiveness in the contact center.This includes analyzing contact volume trends, agent productivity, and forecasting staffing needs to optimize workforce scheduling.The Campaign Manager will...