Social Media Customer Service Ambassador

22 hours ago


Pasay, National Capital Region, Philippines beBeeCustomer Full time $5,500
About Our Team

We are seeking two motivated and experienced social media customer service representatives to join our team.

Key Responsibilities:
  • Respond to and resolve customer inquiries through direct messages and social media comments on various platforms.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other customer service representatives to provide mentorship and guidance.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
Qualifications:
  • Education: High school diploma or equivalent; preferred college degree.
  • Experience: 2-3 years of social media community management; 2-3 years of experience in customer service; background in beauty or retail industry (preferred).
  • Required Skills: Track record of resolving complex customer issues; experience with social media management software; customer service software and tools.
  • Desired Skills: Shopify and connected apps.
  • Soft Skills: Empathy; problem-solving; customer-oriented approach; clear communication.
Benefits and Perks:

We offer a dynamic work environment that promotes growth and development. Our team is committed to delivering exceptional customer experiences.



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