
Social Media Customer Service Ambassador
22 hours ago
We are seeking two motivated and experienced social media customer service representatives to join our team.
Key Responsibilities:- Respond to and resolve customer inquiries through direct messages and social media comments on various platforms.
- Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
- Provide personalized product recommendations based on customer needs and preferences.
- Escalate unresolved issues to the appropriate departments and follow up until resolution.
- Work closely with other customer service representatives to provide mentorship and guidance.
- Maintain in-depth knowledge of our product offerings, promotions, and policies.
- Education: High school diploma or equivalent; preferred college degree.
- Experience: 2-3 years of social media community management; 2-3 years of experience in customer service; background in beauty or retail industry (preferred).
- Required Skills: Track record of resolving complex customer issues; experience with social media management software; customer service software and tools.
- Desired Skills: Shopify and connected apps.
- Soft Skills: Empathy; problem-solving; customer-oriented approach; clear communication.
We offer a dynamic work environment that promotes growth and development. Our team is committed to delivering exceptional customer experiences.
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