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System Administrator for Technical Support

1 week ago

Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

**About the Role:**

Sysgen RPO, Inc. is seeking a highly skilled Technical Specialist to join their team as a permanent role.

  • The selected candidate will be responsible for providing technical direction, expertise, and assistance to system users.
  • They will take input from their supervisor and apply comments and feedback to ensure seamless system configuration changes.
  • A key aspect of this role is managing third-party systems on a daily basis, automating processes to support users, and overseeing system configuration changes.
  • Additionally, the successful candidate will monitor user adoption, manage all aspects of user and license management, and provide timely resolution to user support tickets.
  • Other responsibilities include collation of information, data entry, compilation of regular reports, and provision of data-driven insights and analysis.

Requirements:

  1. Minimum 2 years of experience in an administrator type role with demonstrated experience analyzing systems and customizing system configurations.
  2. Experience in facilitating workshops and training sessions with diverse groups of stakeholders is essential.
  3. The ideal candidate should possess superior attention to detail, excellent organizational and time management skills, and demonstrated strength in communications, relationship building, technical understanding, and problem-solving.