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Service Desk Supervisor

1 week ago

Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

Eteam Workforce Private Corporation is seeking a highly skilled IT Service Desk Coordinator to lead our technical support team. As a key member of our team, you will be responsible for overseeing the day-to-day operation of the assigned team, ensuring department goals are met, and driving a culture of continuous improvement.

Key Responsibilities
  • Lead a team of skilled IT Analysts, coaching and developing them to provide world-class customer service.
  • Oversee team operations, adjusting schedules as needed to meet Service Level Agreements.
  • Drive continuous improvements, new approaches, and personal excellence within the team.
  • Communicate key messages effectively to ensure direct reports are well-informed about issues impacting them or their clients.
Requirements
  • 2-3 years of experience in a Technical Help Desk Environment in a Supervisory role with a large customer base.
  • 1-2 years of work experience in a Customer Services environment in a Supervisory role or equivalent skills experience.
  • Strong interpersonal skills.

This is an excellent opportunity for a motivated and experienced IT professional to join our team and make a significant impact.