Payment Processing Specialist

2 days ago


Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time
Job Title: Payment Processing Analyst

At Interactech Solutions Inc., we are seeking a highly skilled Payment Processing Analyst to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth processing of customer transactions.

Key Responsibilities:
  • Assist customers in resolving issues related to account balance discrepancies and provide timely solutions.
  • Complete deposit reports to ensure accurate recording of deposit information and maintain a high level of data integrity.
  • Provide customers with deposit order numbers and details to facilitate withdrawal information requests.
  • Investigate and resolve customer complaints related to extended wait times for withdrawals.
  • Ensure accurate and error-free handover of tasks to maintain a seamless workflow.
  • Report work progress to supervisors in a timely and professional manner.
  • Collaborate with colleagues to resolve problems and ensure smooth team operations.
Requirements:
  • Bachelor's degree or above in a relevant field, preferably finance or accounting.
  • Proficient in computer operations and able to learn new systems quickly.
  • High level of enthusiasm and responsibility for the job, with a strong commitment to delivering results.
  • Ability to accurately understand customer inquiries and provide effective solutions.
  • Punctual attendance and strong professional ethics, with a focus on maintaining confidentiality.
  • Diligent, responsible, and passionate about work, with a willingness to work in shifting schedules.
Skills and Attributes:
  • Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Honest and ethical, with a strong commitment to maintaining confidentiality.
  • Highly trustworthy on confidential matters, with a proven track record of discretion.


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