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Application Technical Specialist

2 weeks ago

Makati City, National Capital Region, Philippines The Citco Group Limited Full time

We are looking for a skilled IT Support Professional to join our team at Citco Group Limited. As a key member of our Product Support team, you will play a crucial role in ensuring our clients receive award-winning products that underpin our commitment to service excellence.

About the Job Description:

This position is responsible for providing Applications Support for our three Divisions: Citco Group, Citco Fund Services (CFS), and Citco Governance Services (CGS). You will work closely with business teams to resolve complex issues, solve problems, or escalate them to other members of the Technical Groups or Third Party Vendors.

  • You will administer and resolve support requests from application users through our Service Desk Ticketing System.
  • You will develop and maintain a working knowledge of our supported business applications.
  • You will prepare user documentation on supported applications and upgrades.
  • You will install client components on user machines and assist with resolving technical issues.
  • You will liaise between business users, technical support teams, and application developers/vendors.