Operations Director

1 week ago


Cebu City, Central Visayas, Philippines Wipro Job title Full time
About the Company

Wipro Job title is a leading IT services and consulting company that requires an experienced Operations Director to manage its client accounts effectively.

Job Description:

The Operations Director will be responsible for overseeing and managing operations for client accounts, achieving service levels, and ensuring customer satisfaction. This involves interacting with senior management levels at client and/or within the company, working with key client stakeholders for driving operational decisions, and supervising professional employees, frontline supervisors, and/or business support staff.

Key Responsibilities:
  1. Account Management: Oversee and manage the operations of a client account(s) with overall responsibility for achieving service levels for the account.
  2. Client Relationship Management: Act as the Primary Lead supporting our Key Account Leads for ensuring customer satisfaction.
  3. Margins and Control: Manage margins and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business team.
  4. Senior Level Interactions: Interact with senior management levels at client and/or within the company.
  5. Operational Decisions: Work with key client stakeholders for driving operational decisions.
  6. Team Supervision: Supervise professional employees, frontline supervisors, and/or business support staff.
  7. Policies and Procedures: Participate in the development of policies and procedures to achieve specific goals.
  8. Performance Evaluation: Monitor, evaluate, and report performance of assigned projects.
Requirements:
  1. Experience: 10 years + experience in a similar role.
  2. Skill Set: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work under pressure.
  3. Education: Any Graduate/Post Graduate degree.
  4. Location: Cebu, Philippines.


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