Sales Management Position

5 days ago


Pasig, National Capital Region, Philippines Mass Markets Full time
Key Responsibilities
  • Operations Management: Manage a team of 5-10 call center supervisors responsible for inbound and outbound representatives.
  • Coaching and Development: Coach and develop reports on customer service processes and best practices.
  • Metric Management: Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
  • Culture and Accountability: Drive a culture of accountability, continuous improvement, and personal excellence.
  • Workforce Management: Direct workforce management activities and set performance goals and objectives accordingly.
  • Customer Satisfaction: Develop and maintain strategy on ensuring customer satisfaction on all service interaction.
  • Sales and Revenue Growth: Provide team motivation and development to maximize sales opportunities and drive revenue growth originating from a call center.


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