Software Support Expert
1 day ago
Azeus Systems Limited is seeking a skilled Product Support Specialist to join our team. As a key member of our support staff, you will provide top-notch assistance to our clients, ensuring their satisfaction and loyalty.
Responsibilities- Support Case Management: Handle customer inquiries via phone, email, or online platforms, providing prompt and effective solutions.
- Product Knowledge: Stay up-to-date on our software application, analyzing and resolving issues, and preparing materials for client training.
- Client Training: Deliver comprehensive training sessions to ensure clients effectively utilize our software.
- Environment Health Checks: Regularly perform health checks to identify potential problems and prevent system downtime.
- Education: A Bachelor's degree in Information Technology or a related field is preferred.
- Experience: At least 1 year of experience in Level 2 Technical Support is required.
- Skills: Excellent communication skills, analytical thinking, proficiency in MS applications, and adaptability are essential.
- Work Schedule: Flexible scheduling with availability for morning and evening shifts, including weekends and holidays.
- Physical Demands: Ability to sit for extended periods and use a headset for work-related tasks.
We offer a competitive salary, estimated at $40,000 per annum, depending on experience. If you are a motivated and detail-oriented individual looking for a challenging role, please submit your application.
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