Senior Online Presence Manager
3 days ago
We are seeking an experienced Online Reputation Specialist to join our team. This role will be responsible for monitoring, managing and improving our online presence across review platforms, social media channels and forums.
Key Responsibilities:- Maintain a consistent and professional brand voice across all online platforms.
- Respond to online reviews on Google, BBB, Trustpilot, Glassdoor and other review platforms in a timely and professional manner.
- Engage with relevant conversations on Reddit, Twitter, LinkedIn and other social platforms to enhance our online reputation.
- Draft high-quality responses to positive and negative reviews, ensuring a cohesive and compliant brand message.
- Evaluate online sentiment, trends and competitor activity, providing actionable insights to leadership.
- Collaborate with internal stakeholders to develop and implement effective online reputation management strategies.
- A minimum of 2 years of experience in online reputation management, social media or digital marketing.
- Exceptional English writing and communication skills, with the ability to craft compelling content that resonates with diverse audiences.
- Strong problem-solving and conflict resolution abilities, with a keen eye for detail and analytical thinking.
- Experience using monitoring tools like Sprout Social, Brandwatch or Meltwater to track and analyze online sentiment.
This is an exciting opportunity for an experienced online reputation specialist to make a meaningful impact on our organization's online presence. If you have a passion for online engagement and customer service, we encourage you to apply.
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Online Presence Manager
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