Clinical Care Manager

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCaregiver Full time $73,113 - $96,436

At Limitlessli, we specialize in recruiting and managing high-caliber remote staff for dynamic and growing healthcare facilities.

The Opportunity:

This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

The primary liaison between patients and caregivers ensures the delivery of high-quality, continuous care.

Collaborate closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

Key Responsibilities:
  • Patient Care Coordination
    • Monitor and maintain care quality by completing VBP measures and quality assurance activities.
    • Keep informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
  • Caregiver Collaboration & Support
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
Qualifications:
  • Registered Nurse with NY License - USRN NY
  • Must be bilingual in Spanish.
  • Minimum of 3 years of case management or related experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population.
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
Benefits:

This position offers flexibility and convenience of a remote working environment, allowing you to collaborate with an international team while contributing to our growing business.

Requirements:

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

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