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Medical Safety Specialist
2 weeks ago
IQVIA Solutions Operations Center Philippines, Inc. is seeking a highly skilled Medical Safety Specialist to join our team.
About the RoleThis position involves providing phone support to healthcare professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
The successful candidate will receive, triage, review, and process safety data from various sources, performing data entry into tracking and client safety databases, generating follow-up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed.
You will also establish and maintain effective team communications, provide regular feedback to the local management team on project metrics, out of scope work challenges/issues, and successes.
In addition, you will participate in training across lifecycle safety service offerings, participate in working groups as applicable in the implementation of new initiatives, identification, and implementation of process efficiencies.
