Senior Payment Operations Specialist

4 days ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

Reliable Proficiency Search Employment Services


Job Posting: Senior Payment Operations Analyst


Shift: Eastern Standard Time Zone

Position Type: Full-time - Remote

12 Paid Time Off (PTO) days available after 3 months, with a comprehensive benefits package including health insurance and retirement savings options.

QUALIFICATIONS

  • 5+ years of experience as a Supervisor or Manager in Operations specializing in Finance / Accounting.
  • Proven track record of handling payment disputes and fraudulent transactions.
  • Experience in handling refunds and other billing issues such as bank reversals.
  • Ability to handle day-to-day Payment Operations tasks, including escalation emails/texts, AND MOST IMPORTANTLY - OUTBOUND CALLS.
  • Resolve payment/billing/account verification escalated cases in a timely manner.
  • Generate reports for Payment Operations.

Responsibilities:

  • Manage day-to-day Payment Operations tasks.
  • Handle escalation emails/texts and make outbound calls.
  • Resolve payment/billing/account verification escalated cases.
  • Generate reports for Payment Operations.


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