Senior Network Engineer

4 days ago


Makati City, National Capital Region, Philippines Trends Group Inc. Full time
Job Description

The Senior Technology Engineer (Network) is a highly skilled professional responsible for delivering advanced remote and onsite operational support to customers. This individual provides security pre- and post-sales support and plays a key role in the deployment and maintenance of infrastructure and platforms.

Key Responsibilities
  1. Accomplish all assigned tasks by management in a timely and effective manner.
  2. Follow effective processes and comply with escalation protocols.
  3. Contribute to relevant knowledge and information in Service Engineering.
  4. Participate in activities promoting a harmonious working environment.
  5. Comply with company policies, guidelines, standards, and procedures.
  6. Professionally represent Trends management, enriching client relationships.
  7. Collaborate with team members in drafting documentation related to IT Service Continuity Management, Service Catalog Management, Configuration Management, Incident Management, and Process Management.
  8. Receive information from relevant groups.
  9. Participate in discussions with Technical Groups and Sales Groups/Solutions Architects.
Infrastructure Integration

Implement infrastructure changes and configurations to facilitate integration requirements.

Infrastructure Support and Administration
  1. Handle infrastructure setup and configuration tasks.
  2. Responsible for managing MICTS internal network, infrastructure, and cloud.
Platform Support and Administration
  1. Responsible for Client On-premise Infrastructure needed for Managed ICT Service delivery.
Technical Security Controls Support and Administration
  1. Implement and maintain all security controls.
Availability Management
  1. Implement and maintain infrastructure and platforms to meet availability requirements.
  2. Consulted for technical insights related to infrastructure availability.
Capacity and Performance Management
  1. Monitor and maintain internal infrastructure and platforms.
  2. Perform troubleshooting efforts to address performance issues.
IT Service Continuity Management
  1. Assume IT Service/Business Continuity role.
  2. Administer and maintain internal infrastructure.
  3. Monitor performance and health of critical components.
  4. Identify and assess risks associated with infrastructure.
  5. Implement risk mitigation measures.
  6. Participate in risk management planning.
Operational Level Management
  1. Follow key metrics defined in the Operational Level Agreement (OLA).
  2. Collect, analyze data, and identify areas for improvement.
  3. Address performance issues and implement corrective actions.
Member of the Internal Change Advisory Board and Project Implementation Team
  1. Execute tasks to support the implementation of approved changes.
Second-Level Support
  1. Diagnose and resolve complex infrastructure issues.
Escalation Management
  1. Identify and triage issues requiring escalation.
Access Management
  1. Conduct regular checks to identify and remediate access-related issues.
IT Facilities Management
  1. Maintain the IT facilities infrastructure.
IT Asset Management
  1. Execute asset lifecycle management processes.
IT Operations Management
  1. Implement security measures and best practices for resource management.


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