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Medical Call Center Agent

2 weeks ago

Quezon City, National Capital Region, Philippines Sagility Iloilo Full time

Sagility Iloilo is committed to delivering exceptional patient care and improving health outcomes.

About the Opportunity

We are seeking a highly skilled Medical Call Center Agent to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously.

The role involves providing comprehensive support to patients and healthcare providers, addressing complex queries and concerns in a professional and timely manner.

Key Responsibilities
  • Handle inbound and outbound calls, resolving issues and answering questions to the satisfaction of customers.
  • Utilize company systems and applications to manage cases and resolve customer complaints.
  • Collaborate with internal teams to provide seamless support to customers.

Requirements:

  • Bachelor's Degree in Allied Science, Social Work, Human Services or related field.
  • Minimum 1 year experience in direct patient care or customer-facing role.

Benefits:

  • Paid training and development programs.
  • Ongoing support and mentorship.
  • Opportunities for career advancement.