Social Media Support Professional

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time $4,400 - $6,600
Job Overview

We are seeking highly skilled professionals to join our growing team of Social Media Customer Service Representatives. As a key member, you will be responsible for providing exceptional customer experiences through direct communication and personalized product recommendations.


Key Responsibilities:
  • Respond to and resolve customer inquiries via social media and messaging platforms.
  • Troubleshoot complex issues, including shipping delays, product defects, and missing packages.
  • Provide tailored product suggestions based on customer preferences and needs.
  • Collaborate with colleagues to ensure seamless customer support and knowledge sharing.
  • Stay up-to-date with product offerings, promotions, and company policies.

Required Skills and Qualifications:
  • 2-3 years of experience in social media community management and customer service.
  • Background in beauty or retail industry preferred.
  • Track record of resolving complex customer issues.
  • Proficiency in social media management software (e.g., Emplifi, Agorapulse, Hootsuite).
  • Excellent problem-solving and communication skills.

Benefits:
  • Competitive salary.
  • Remote work opportunity.
  • Dynamic and inclusive team environment.
  • Growth opportunities within the company.

About Us:

We value diversity, equity, and inclusion in our workplace. We welcome applications from talented individuals who share our commitment to providing exceptional customer experiences.

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