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Head of Client Delivery and Operations

2 weeks ago


Davao City, Davao, Philippines Transcom Full time
Job Overview

We are looking for a seasoned professional to fill the role of Head of Client Delivery and Operations. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and fostering strong client relationships.

In this role, you will focus on key areas such as commercial negotiations, demand forecasting, resource deployment, employee engagement, and customer experience. You will work closely with cross-functional teams to develop and implement strategies that drive business results and improve customer satisfaction.

  • Key Responsibilities:
  • - Develop and deliver accurate budgets and forecasts.
  • - Ensure demand forecasting is as accurate as possible.
  • - Implement the company's standard practices.
  • - Manage client relationships and develop mutually beneficial agreements.

You will also be responsible for overseeing the recruitment process, ensuring that company standards are followed, and implementing/maintaining a standard company organizational structure.