Forecasting and Scheduling Specialist

6 days ago

Quezon City, National Capital Region, Philippines beBeeAnalytical Full time ₱2,000,000 - ₱3,500,000
Job Title: Forecasting and Scheduling Specialist

The ideal candidate will have strong analytical skills and the ability to design and facilitate content, as well as analyze trends and outcomes. With a minimum of 3 years' experience working in a service industry on an English-speaking contact center, this person will be able to create accurate workload, service level and FTE requirement forecast on a monthly, weekly, daily and intraday level.

Key Responsibilities:
  • Create accurate forecasts to inform scheduling decisions.
  • Collaborate with stakeholders to identify suitable inputs for forecasting models.
  • Deliver optimal and cost-effective scheduling in line with timelines and expectations.
  • Provide accurate reporting relating to scheduling outputs.
  • Action team change requests in a timely manner.
  • Effectively manage queues and load sharing across skills, brands and departments.
  • Support ad hoc requests from operations for coaching and meeting requirements.
Required Skills and Qualifications:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated capability to work effectively in a fast-paced environment.
  • Able to adapt to changing requirements and priorities.
  • Familiarity with Australian shift timings.

  • Scheduler

    1 week ago

    Quezon City, National Capital Region, Philippines IntouchCX Full time $40,000 - $60,000 per year

    IntouchCX is hiring a Full time Scheduler role in Cubao, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleWe are looking for Scheduling SpecialistAbout the JobWe're looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team...

  • Workforce Scheduler

    1 week ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Workforce Scheduler (Quezon City) | Onsite Work Setup: Onsite - 1 needed each for Bridgetowne and North EDSA Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning...

  • Scheduling Professional

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeScheduler Full time ₱2,500,000 - ₱3,500,000

    Workforce Planning SpecialistWe are seeking a skilled professional to generate schedules for assigned programs and campaigns.The ideal candidate will ensure adherence to service goals and client requirements by analyzing volume arrival patterns, gathering data from WFM tools, staffing agents according to recent and historical call arrival patterns,...

  • Forecasting and Insights Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time

    Position Summary:The Forecasting and Insights Analyst role involves taking ownership of the forecasting process to accurately predict and meet customer demand. It includes optimizing methods to improve forecasting accuracy and inventory levels while minimizing waste. Additionally, responsibilities encompass managing the budget process, contributing to Sales...

  • Planning and Forecasting Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeAdaptive Full time ₱600,000 - ₱900,000

    Unlock Your Potential in Planning and ForecastingWe're seeking an exceptional Adaptive Planning Consultant to join our team. As a key member of our group, you will have the opportunity to drive business growth by delivering cutting-edge solutions that meet clients' evolving needs.Your primary focus will be on providing expert guidance on the Adaptive...

  • Schedule Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeScheduler Full time ₱8,000 - ₱12,000

    Job Title:Agent Schedule CoordinatorJob Description:The Agent Schedule Coordinator is responsible for creating and maintaining agent schedules to ensure adequate staffing levels across all shifts. They work closely with Workforce Management and Operations teams to align schedules with forecasted volumes, business needs, and agent availability.Create and...

  • Call Center Workforce Scheduler

    1 week ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    About the job Workforce Scheduler (Quezon City) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

  • Scheduler (WFM)

    1 week ago

    Quezon City, National Capital Region, Philippines WNS Full time $104,000 - $130,878 per year

    Job DescriptionCreate accurate workload, service level and FTE requirement forecast on a monthly, weekly, daily and intraday level·Collaborate with Partnering team and Onshore WFM stakeholder to identify suitable inputs to include/exclude in all forecasts and models.Delivery of optimal and cost-effective scheduling in line with timelines and...

  • Scheduling Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Work Schedule: Onsite (Rockwell/Ortigas) Shift: Flexible Start Date: ASAP Responsibilities:Schedule Creation and Maintenance: - Develop and maintain optimal agent schedules across vendor and BPO sites to align with forecasted workload demands. Collaboration with Vendors and Clients: - Serve as the primary point of contact between the client and...

  • Workforce Scheduler

    1 week ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Workforce Scheduler (Makati) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to starting ASAP. The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle...