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Customer Experience Representative

1 month ago

Mabalacat, Central Luzon, Philippines Valeros Business Company Full time
Job Title:

Customer Experience Representative - Pampanga

About the Role:

We are seeking a skilled Customer Experience Representative to join our team in Pampanga. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat support.

Responsibilities:
  • Provide timely and effective responses to customer inquiries via various communication channels
  • Escalate complex issues to senior representatives or management as needed
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Analyze customer feedback and suggest improvements to processes and procedures
Requirements:
  • At least six (6) months of background in the Customer Experience industry
  • College graduate with a strong academic record
  • Excellent English communication skills, both written and verbal
  • Ability to work in a fast-paced environment and meet productivity standards
  • Proficiency in computer applications and software used in customer service roles
Work Environment:

This is a full-time position that requires flexibility in scheduling. You may be required to work on shifting schedules, including evenings, weekends, and holidays.

Compensation:

The estimated salary for this role is PHP 30,000 - PHP 40,000 per month, depending on experience and qualifications.

Why Join Us:

As a Customer Experience Representative at Valeros Business Company, you will have the opportunity to make a real difference in customers' lives. Our company values innovation, teamwork, and customer satisfaction, and we offer a dynamic and supportive work environment.