Medical Billing Team Lead

6 days ago


Davao City, Davao, Philippines FGC+ Full time
About the Role

We are seeking a seasoned Team Leader to oversee our Medical Billing team in a healthcare account. As a key member of our operations team, you will be responsible for monitoring agent productivity, coaching for quality performance, and ensuring seamless client communication.

Your leadership will drive team efficiency, while you maintain a high standard of service and manage attendance and reports. If you have experience in Medical Billing, excellent communication skills, and a knack for problem-solving, this could be an ideal opportunity for you.

Key Responsibilities
  • Monitor and track agents' productivity
  • Maintain and coach agents in delivering Quality transactions
  • Check daily attendance and daily reports of all assigned professionals under your supervision
  • Implement operational standards to manage overall team performance and attrition rate
  • Client relations - communicate and coordinate with the client regularly


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