Technical Operations Manager

5 days ago


Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time

We are currently seeking a Technical Operations Manager to join our team at Socium - Teams Done Differently. As a Technical Operations Manager, you will play a key role in ensuring the smooth operation of our technical teams and the delivery of high-quality customer support services.

About the Job Description

The successful candidate will be responsible for:

  • Operationally coordinating the activities and workload of technical engineers to ensure customer technical support services are delivered and service commitments are managed and met
  • Resolving requests or issues with minimal impact or delay to customer services, systems, platforms, and/or business operations

You will need to have a strong understanding of customer and service support processes and methodologies, as well as experience working in a similar role. If you are a highly organized and efficient individual with excellent communication skills, please submit your application.

In addition to the above responsibilities, you will also need to have:

  • Able to lead a team to deliver excellent customer support
  • Must have experience with telco Industry specifically in OSS
  • Display a proven track record in the management of service and customer support
  • Exhibit demonstrable experience of working and influencing at peer levels
  • Solid working knowledge of customer and service support processes and methodologies


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