Training Lead

5 days ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

Job Description:

  1. Role Overview
  2. We are seeking a Training Supervisor to lead our training efforts and ensure that all personnel have the necessary skills to excel in their roles. The successful candidate will be responsible for conducting informative training sessions, promoting company efficiency, and improving the skills of all trainers.
  3. The ideal candidate will be a great communicator with the ability to effectively describe complicated ideas to different audiences. They must be highly organized, proficient in time management, and possess excellent public speaking skills.
  4. This role is critical in facilitating new hire training for Pre-process batches and creating, organizing, planning, and delivering various forms of onboarding, orientation, and skills training for employees.
  5. The Training Supervisor will also be responsible for creating and/or acquiring training procedure manuals, guides, and course materials.
  6. A key aspect of this role is conducting Training Needs Analysis (TNA) for Business As Usual (BAU) refreshers and maintaining records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  7. The successful candidate will evaluate program effectiveness through assessments, surveys, and feedback and conduct coaching and feedback for teams assigned on the floor.
  8. Furthermore, they will conduct Train the Trainer programs for new trainers and capability upliftment trainings for existing trainers.

Requirements:

  1. A minimum of 3-5 years of experience as a trainer within a BPO industry environment; at least 2 years as a Training Lead or Training Supervisor focusing on Soft Skills Training or Communications Training.
  2. Preferred experience in General Insurance and Customer Service/Sales experience within a BPO industry environment.

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